Frequently Asked Questions

It is an AI system that handles the front desk work of a small business: answering calls, replying to messages, booking appointments, and following up with leads. NovaCore’s AI Front Desk Assistant covers your phones, your website and social chat, and your customer reviews, so no call or message sits unanswered while you are busy running the business.

It answers every call, day or night, and can book the caller straight onto your calendar. It answers common questions about your business, takes messages, and routes anything urgent to a real person. It also replies to website and social media chats, texts back missed calls automatically, and asks happy customers for reviews. It is set up and managed for you by NovaCore Marketing.

The assistant speaks in a natural voice and answers from information about your business that you approve. If a caller asks, it does not pretend to be a person. What your customers notice is simpler: somebody competent answered on the first ring and got them booked.

It does not guess. It takes a message, transfers or routes the call the way you want it handled, and makes sure you or your team get the details. You decide the fallback rules during setup, and we build them in.

It is the CRM system NovaCore provides for small business owners. Contacts, pipelines, calendars, booking, and automated follow-up by text and email live in one place, instead of being scattered across five or six separate tools. Plans start at $97 a month.

Most owners who say that have a contact list, not a follow-up system. Business Command Center is built around what happens after a lead comes in: instant text and email follow-up, appointment reminders, review requests, and a pipeline you can read at a glance. If your current system does all of that automatically, keep it. If you are the follow-up system, that is the gap this closes.

At the $97-a-month level, partly yes, and that is by design. Live training classes run three times a week, so most owners are comfortable with the basics quickly, and you are never left alone with a login and a manual. If you would rather not learn any of it, the fully done-for-you systems are priced higher based on your needs, and NovaCore runs everything for you.

Business Command Center starts at $97 a month. The AI Front Desk Assistant and the fully done-for-you systems are priced higher, based on what your business needs: call volume, locations, and integrations all factor in. The exact number gets worked out on a short call, with no obligation: Book a 30-minute call.

You complete an onboarding questionnaire so we can see how your calls and leads flow today. Stan completes most of the setup behind the scenes. Then we spend one to two hours together connecting anything else that is needed and training you on the basics of your system. The exact steps depend on what we are setting up.

Local service businesses that live on calls and appointments: home services, health and wellness, professional services, schools, and studios. If missing a call means missing a customer, the front desk is where the money leaks, and that is what these systems fix first.

NovaCore Marketing is based in Las Vegas, Nevada. Most of the work is remote by design, and we work with business owners across the country. Stan also speaks and exhibits at Las Vegas business events, so if you are local, you can meet him in person: See Stan in Person.